Health Plan Services

Plan review and analysis

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  • Third party claims payer analysis
  • Annual Medicare Part D model notice for Medicare eligible participants
  • Strategic planning and long-term goal development
  • Stop-loss and ASO renewal

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  • Retiree Drug Subsidy (RDS)
  • Claims and billing assistance – resolving difficult issues
  • Predictive modeling
  • Benchmarking

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  • Claims analysis
  • Plan reports
  • Committee meetings
  • Enhance diabetes management programs



Trying to keep up and comply with state and federal employee benefit regulations can be challenging, or even overwhelming. The rules’ complexities–and the risks and consequences of noncompliance–grow ever larger. Our staff provides valuable, prompt and practical compliance assistance to its clients through direct contact with our compliance staff, email alerts, seminars and more.  We have on-staff compliance consultants who stay atop new compliance laws and regulations and endeavor to understand not just the rules, but how they will affect our clients on a practical level. Our client teams–including our compliance services professionals–work with our clients to keep them apprised of the rules that affect them, and to efficiently and pragmatically resolve their compliance issues.

Health compliance legislation like ACA, HIPAA, COBRA, USERRA and the Medicare Modernization Act has heightened the anxiety level of many HR departments. Already asked to do more with fewer resources, HR departments must now ensure the separation of health plan and employment information, ensure the privacy of that information, comply with more than a dozen notice obligations (requiring notice to different persons, at different times, in different ways) and more. Our team will analyze your compliance situation and provide solutions and suggestions tailored to help you ensure proper compliance with applicable requirements.

Keith PattersonKeith Patterson

Jackson, TN Office: (731) 664-9768

Keith has been in the employee benefits business for the past 20 years, as a consultant or company representative. He was Director of Sales and Marketing at Charter Benefit Administrators, a third party administration claims payer, in Franklin, TN. Charter’s market niches were specialized self-funded medical, dental, and short-term disability benefit plans. He has a great deal of experience in working with stop-loss vendors, claims payers, and PPO networks.

He assists clients with managing their health and welfare programs and compliance issues. He assists with developing RFP’s and analyzing responses. He has assisted clients with implementing onsite/near site medical clinics for employees and dependents, and directed public clients in opting out of workers compensation programs.

He is currently on the broker advisory panel for BlueCross BlueShield of TN. He was part of the pilot program for Hartford Life and National Underwriter for their Vault Program focusing on disability management where he earned perfect scores in achieving their Group Benefits Disability Specialist designation. Keith’s experiences and knowledge make him a great resource to both Benefits Direct and its clients.

He and his wife, Beth Patterson, PT, own a physical therapy practice in Jackson, TN. He understands the delivery and consumption of medical services.
Keith is a graduate of the University of Tennessee and the College for Financial Planning.

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